Policy Summary: judilink collects only the data that is necessary, protects it with the latest encryption, never sells it to third parties, and gives you full control over your personal information at all times.
1Introduction
This Privacy Policy ("Policy") describes how JudiLink ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our official website at judilink.win and the judilink mobile app.
As an online casino platform operating in Malaysia, we understand that your trust is our most valuable asset. We do not take this responsibility lightly. Every decision related to data management is made with your interests and privacy as our user at the forefront.
By registering an account or continuing to use the JudiLink platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this Policy, please discontinue use of the platform and contact us to close your account.
2Data We Collect
Judilink collects two main categories of information: data you provide directly and data collected automatically while you use our platform.
Data you provide directly:
- Full name as per a valid identity card or passport.
- Date of birth for age verification purposes.
- Active email address and mobile phone number.
- Bank account or e-wallet details for processing deposits and withdrawals.
- A copy of your identity document for the KYC (Know Your Customer) process.
- Proof of address such as a recent utility bill or bank statement.
- Any information you share when contacting our support team.
Data collected automatically:
- IP address and geographical location information at the country or city level.
- Device type, operating system, and web browser version in use.
- Game activity logs including date, time, game type, and wagering amounts.
- Financial transaction history within the platform.
- Cookie data and session identifiers to maintain your login status.
- Technical performance information for troubleshooting and platform improvement purposes.
All KYC documents you submit are stored in a fully encrypted system and accessible only by authorised compliance staff. These documents are never shared with any third party unless required by law.
3How We Use Your Data
The data we collect is used solely for lawful purposes directly related to the provision of JudiLink's services to you. The following are the primary purposes for data use:
Identity Verification & KYC
Process account registration, verify age, and ensure compliance with legal requirements related to player identity verification.
Financial Transaction Processing
Securely and efficiently process deposits, withdrawals, and all other financial transactions through supported payment channels.
Service Provision & Support
Manage your account, respond to enquiries, resolve complaints, and ensure a smooth gaming experience across all devices.
Security & Fraud Prevention
Detect and prevent fraudulent activity, money laundering, and platform abuse using our intelligent analytics systems.
Marketing & Communications
Send promotional information, exclusive offers, and platform updates via email or in-app notifications — only if you have opted in to receive them.
Responsible Gaming
Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance to players who need support.
4Data Sharing with Third Parties
Judilink does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your information in the following limited circumstances:
- Payment Providers: Required transaction information is shared with registered payment processors such as DuitNow, FPX, and approved e-wallets for transaction processing purposes only.
- Game Providers: Basic game session data is shared with licensed game software providers to ensure continuity and game integrity.
- Legal Authority: We will disclose the required information to the relevant authorities when mandated by law, court order, or valid legal process.
- Auditors & Compliance Services: Third parties appointed for auditing, legal compliance, or risk assessment purposes operate under strict confidentiality agreements.
All third parties we engage with are subject to legally binding data protection agreements and must adhere to data security standards equal to or higher than our own.
5Data Storage & Security
Judilink employs a multi-layered security infrastructure to protect your data from unauthorised access, disclosure, alteration, or destruction:
- Data Encryption in Transit: All communications between your device and our servers are protected with 256-bit SSL/TLS encryption.
- Data Encryption at Rest: Sensitive data such as banking information and KYC documents are encrypted at rest using AES-256 standards.
- Strict Access Controls: Access to player data is restricted to staff who genuinely require it for their job duties, with access logs audited on a regular basis.
- Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any security threats or suspicious activity.
- Secure Backup: Data is regularly backed up to secure, separate server locations to ensure service continuity.
| Data Type | Retention Period | Retention Purpose |
|---|---|---|
| Active Account Information | Throughout the active account period | Ongoing service provision |
| Financial Transaction Records | 7 years after transaction | Legal & tax compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Game Logs | 3 years | Dispute resolution & auditing |
| Support Communication Data | 2 years | Historical reference & quality control |
6Cookies & Tracking Technologies
Judilink uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver more relevant content. The following are the types of cookies we use:
Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled as they are essential to platform operation.
Remember your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
Help us understand how players use the platform so we can continuously improve the user experience. This data is collected in aggregate and anonymised form.
Used to deliver advertisements and promotions relevant to your interests. You may opt out of this type of cookie via our platform's cookie settings.
You can manage your cookie preferences through your web browser settings or via the cookie settings panel available on our platform. Please note that disabling certain cookies may affect the functionality of some platform features.
7Your Rights Over Personal Data
As a registered judilink player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
| Your Rights | Description | How to Claim |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you. | Email the support team |
| Right to Rectification | Update or correct inaccurate or outdated information. | Account settings or support |
| Right to Erasure | Request deletion of your data subject to legal requirements. | Submit a written request to us |
| Right to Object | Object to the processing of your data for direct marketing purposes. | Account notification settings |
| Right to Portability | Receive your data in a machine-readable format. | Submit a written request to us |
To exercise any of the above rights, please contact our Privacy team by email at [email protected]. We will process your request within 30 business days from the date of receipt.
8Children's Data
Judilink is an exclusive platform for individuals aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that data and close the account in question. If you believe we may have collected data from a child, please contact us immediately at [email protected].
9Links to Third-Party Sites
The judilink platform may contain references or links to websites belonging to our game providers or business partners. Please note that this Privacy Policy applies solely to the judilink platform.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any website you visit outside the judilink platform before providing any personal information to them.
10Privacy Policy Amendments
Judilink reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons.
When we make material changes, we will notify you via:
- In-app notifications on judilink while you are logged in.
- Email to your registered address for significant changes.
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after an amendment takes effect constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page from time to time.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the judilink platform
For serious data protection concerns, or if you believe your privacy rights have been violated, you also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant authority in your jurisdiction.